Refunds & Returns Policy

Can I cancel my order?

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.

Can I get a refund if something is wrong with my order?

Within 14 days of receiving the parcel, you can ask us for:

Full refunds are not available under the following circumstances:

All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.

Can I return an item for an exchange instead of a refund?

Yes, you can! Kindly Contact Us form to discuss the details with us.

Can I return my purchase?

All our products are backed with a 14-day money back guarantee after delivery time. You can email us on or send us a message on our contact us page within the 14 days and then wait for our confirmation to send it to our warehouse. Please include your order and tracking number in your message/email to make the process easier.

Please note you will return the product on your own expense, we are only refunding the price at which you purchased the product.

Please note that the product returned should be unused, in its original condition, and undamaged.

Please do not send your purchase back to us unless we authorize you to do so in our reply. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take more than 7 business days for your bank or credit card company to process and post the refund too.

Are there any items I can’t return?

Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:


Shopping cart